Complaints, Compliments, or Questions

COMPLAINTS REGARDING CHILD CARE OR CCR&R SERVICES

  • 1. To register a Compliment or Complaint regarding the Child Care Resource and Referral Services:

    Please contact Elizabeth Kuriplach, Executive Director, of the Child Care Council of Orange County, Inc. at 845- 294-4012 or email liz@childcarecounciloc.org

  • 2. If you have a complaint or questions about your child care program:

    The New York State Office of Children and Family Services (NYS OCFS) maintains a toll-free complaint line for complaints about child care programs. It is their responsibility to investigate any possible violation to NYS child care regulations. This also includes reporting persons operating a program without the proper registration/license. It is the goal of NYS OCFS to help all programs to come into compliance with NYS regulations.

    To make a complaint call: 1(800) 732-5207

    To report suspected child abuse or maltreatment call the

    Child Abuse Hotline: 1(800) 342-3720

If you would like the complaint history of a child care program:

  • For registered Family Child Care Providers or School-age Child Care Programs call the Child Care Council of Orange County at (845) 294-4012 x230

  • For licensed Group Family Child Care Providers or Day Care Centers call the Spring Valley Regional Office of NYS OCFS at (845) 708- 2400

If you would like the violation history from the past 2 years of a child care program:

  • You may visit the website www.ocfs.state.ny.us ; click on "find child care"

  • or registered Family Child Care Providers or School-age Child Care Programs call the Child Care Council of Orange County at (845) 294-4012 x230

  • For licensed Group Family Child Care Providers or Day Care Centers call the Spring Valley Regional Office of NYS OCFS at (845) 708- 2400.